Mid-October Update

Read below to learn about flu shots, refill management, and upcoming holiday hours.

Becky McGilligan / October 20, 2019 / 6 minute read

Flu Shots

We have finally received our flu vaccines. Cost for a flu shot in the office is $25. If you’d like to get a vaccine, please call or text the office at 513-715-5044 to set up a time to come in.

The vaccine we have in stock is a quadrivalent preservative free single dose shot. This means it does not contain thimerosal.

Make sure we give you your “I got my flu shot” sticker after you get the jab!

Kroger Refill Issues

About six months ago, Kroger pharmacy updated their system. Unfortunately, this has caused nearly all refills to go to the wrong place. Dr. McGilligan’s previous patients are having their refills sent to the old Christ Hospital practice. Patients are getting notified that “we’ve sent the refill request four times and your doctor denied it.”

To clarify, we do not deny refills without telling the patient about it. There are very few reasons we would deny a refill. One reason is out of concern that the medication had previously been stopped. (This has happened before.) Another reason is if we need you to come in for a check-up. Our office policy in these cases is to reach out to you and clarify. In cases where you are due for an in-office appointment, we’ll make that appointment and then send the refill in so you don’t run out of medication. We never want you to not have your needed medication.

There has not seemed to be a problem with Walgreens, CVS, or any of the smaller pharmacies.

New Patient Refills

If you are new to the practice and need a refill of a medication previously prescribed by another doctor (or last prescribed Dr. McGilligan worked for Christ), please contact the office for that first fill from us. Often, even if you tell the pharmacy that you changed doctors, and provide the pharmacy with our contact information, they will still send it to the previous doctor or previous practice for a refill. We’ve found that the pharmacy often will tell you that the doctor denied it. Just as discussed above, we don’t deny refills without getting in touch with you to discuss it. We always want you to have your needed medication.

It doesn’t always happen this way, and we understand the pharmacies are very busy. Just to be on the safe side, please call, text the office number, use the Spruce text app, or send us a message in Elation Passport regarding refilling meds for the first time at our practice.

Filling Medication at McGilligan MD

Most of our patients are aware we do have some medications in stock at our office. Prices for many of these are on our website. https://mcgilligan.md/pricing/in-house-pharmacy-price-list

We try to carry medication that we can price at a better price than the bigger pharmacies as a service to our patients.

If you do choose to get a medication filled with us at our office, please give us 24 hours to fill the script. If you need a refill or have an appointment coming up and want to get it at your appointment, please call the office, text the office number, use the Spruce app to text, or use Elation Passport to notify us so we can have it ready for you when you get there.

Personalized Medicine

We love getting to know our patients. As we’ve grown, so has our staff. We love getting to know each of you. However, we still have to abide by a lot of laws related to healthcare. You may have a staff member verify your last name and date of birth once you are back in the exam room. We have a few patients with very similar (and in some cases exactly similar) names and want to make sure we’re in the right chart!

To help maintain your privacy, we only ask for your first name at the front desk. Lately, we’ve started getting your picture attached to your chart. The doctors have a smaller version of our electronic medical record on their phones. When Dr. McGilligan takes your picture once you are in the exam room, it goes directly into your chart and nowhere else.

By having your picture in a small thumbnail in your chart by your name, staff can take a peek in your chart at check-in, glance at your picture and make sure that the John Doe in front of her looks like the John Doe we have scheduled. If you aren’t feeling well or want to ever re-do your picture, that can easily be accommodated.

Dr. McGilligan Will Be Speaking At A Medical Conference

Dr. McGilligan will be out of the office Thursday and Friday, November 14th and 15th, to attend and speak at DPC Nuts & Bolts 4.0. Her presentation will be on Saturday, November 16th. She’ll be back in the office the following Monday as usual.

DPC Nuts & Bolts 2.0 was the first conference Dr. McGilligan attended about Direct Primary Care back in November 2017 prior to opening the practice. It is exciting to think about all that has happened since that first conference: opening the practice originally in Suite B in March 2018, and then moving from Suite B to the much larger Suite A in June 2019. So much has happened! We’re so thankful that you have all been part of our journey. We’re excited to share our experiences with other physicians interested in opening and growing their own Direct Primary Care practices.

Upcoming Office Closures

During any of the days we are closed, patients can still access their physician by texting the office, using the Spruce text app, or calling the office and selecting the option to page the physician for an urgent matter.

  • October 31st - we are having new lighting put in throughout the office
  • November 28-29 - Thanksgiving break with our families
  • December 24 - Christmas Eve
  • December 25 - Christmas Day
  • December 31 - New Years Eve
  • January 1 - New Years Day